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Call Center Tech

Position:

Call Center Tech

Department:

Business Operations

Potential Starting Salary Range:

$24,960

General Nature of Work:

  • Answer incoming calls
  • Management and resolve customer complaints
  • Create CNS work orders in the computer system
  • Identify and escalate issues to supervisors when needed
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify and resolve customer complaints using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Other duties as assigned

Training and Experience:

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment preferred
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately

Application for Employment

We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, genetic information, or any other legally protected status.

We are an equal opportunity employer

If you would like to be considered for this position, complete the employment application below. You may email your completed application to Human Resources at marci.meadows@moultriega.com or fax it to 229-873-3108.

Follow these steps to submit your application
  1. Download the application to your desktop.
  2. Fill out your application.
  3. Save your completed application to your desktop.
  4. Submit your application to Human Resources.

Questions? We can help you! Contact us at (229) 985.1974, or if you prefer