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Customer Service Representative
Directly deal with the customers through various ways: face to face, by phone, by electronic mail responding to account and billing inquiries and adjustments, requests for service and other issues related to utility services
Routine accounting work processing the receipt of customer payments via mail and in-person and the posting of cash receipts utilizing utility software
Processes connects/disconnects of service, customer inquiries regarding utility consumption, leaks, and service requests.
Basic computer applications using a computer to prepare documents, data entry, and e-mail.
Manage the customers’ accounts, including setting up the new account, utility billing, adjustments, finalizing account, and any additional billing required.
Basic clerical work including, but not limited to, typing, filing and organizing, record keeping, basic mathematics, and accounting techniques.
Communicates effectively, both orally and in writing with customers, co-workers, and others providing feedback and strong problem-solving.
Record the details of every taken action, as well as the complaints, comments, and inquiries from the customers, and maintains confidentiality of information.
Works effectively under pressure and with frequent interruptions.
Completes work and projects in a thorough and timely manner with strong accuracy and attention to detail.
Performs other work-related tasks, as assigned.
We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, genetic information or any other legally protected status.
If you would like to be considered for this position, complete the employment application below. You may email your completed application to Human Resources at firstname.lastname@example.org or fax it to 229-873-3108.