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Customer Service Representative

Position:

Customer Service Representative

Department:

Business Operations

Potential Starting Salary Range:

$29,120

General Nature of Work:

Directly deal with the customers through various ways: face to face, by phone, by electronic mail responding to account and billing inquiries and adjustments, requests for service and other issues related to utility services

Routine accounting work processing the receipt of customer payments via mail and in-person and the posting of cash receipts utilizing utility software

Processes connects/disconnects of service, customer inquiries regarding utility consumption, leaks, and service requests.

Basic computer applications using a computer to prepare documents, data entry, and e-mail.

Manage the customers’ accounts, including setting up the new account, utility billing, adjustments, finalizing account, and any additional billing required.

Basic clerical work including, but not limited to, typing, filing and organizing, record keeping, basic mathematics, and accounting techniques.

Communicates effectively, both orally and in writing with customers, co-workers, and others providing feedback and strong problem-solving.

Record the details of every taken action, as well as the complaints, comments, and inquiries from the customers, and maintains confidentiality of information.

Works effectively under pressure and with frequent interruptions.

Completes work and projects in a thorough and timely manner with strong accuracy and attention to detail.

Performs other work-related tasks, as assigned.

Training and Experience:

• Must be a high school graduate or equivalent
• Proficient in relevant computer applications
• 1-3 years of experience in customer service
• Extremely strong customer service skills required
• Must be able to communicate effectively orally and in writing
• Must be able to make decisions recognizing established procedures and practices
• Ability to handle stressful situations appropriately

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Application for Employment

We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, genetic information or any other legally protected status.

We are an equal opportunity employer

If you would like to be considered for this position, complete the employment application below. You may email your completed application to Human Resources at marci.meadows@moultriega.com or fax it to 229-873-3108.

Follow these steps to submit your application

1. Download the application to your desktop.
2. Fill out your application.
3. Save your completed application to your desktop.
4. Submit your application to Human Resources.