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Desktop / Network Support Technician
The incumbent’s role is to support and maintain the organization’s computer systems, including but not limited to servers, desktops, laptops, peripherals, printers, cell phones, network equipment, and infrastructure. This includes installing, diagnosing, maintaining, and upgrading the organization’s hardware and equipment while ensuring optimal service during regular working hours. The incumbent will troubleshoot issues by phone, email, or in-person in a timely fashion and provide end-user assistance where required. This position works under the supervision of the Director of Information Technology.
Must possess an Associates degree or technical school equivalent with an emphasis in computer technology. Certified computer training (CompTIA A+, Net+) preferred but not necessary. Three years experience with excellent knowledge in Window NT administration with an understanding of GPO’s, GPP’s and NTFS directory and file permissions. Must understand TCP/IP addressing and configuration. Excellent knowledge of Dell server, PC and laptop hardware, and internal components. Excellent knowledge of the Windows 10 and Mac OS operating systems. Excellent knowledge of Microsoft Office, Adobe Acrobat, VNC, TeamViewer, Microsoft Edge, Google Chrome, and Mozilla Firefox preferred. Knowledge of Android and Apple mobile devices highly preferred. Ability to operate the tools and components related to technical repair. Ability to read and understand technical manuals, documents, and guides. Must be highly motivated with attention to detail. Must have a strong desire to provide exceptional customer service in a professional environment.
**If you feel you qualify for the above position, you must report to the Human Resources Office to indicate your interest.
Position openings are to remain posted for three (3) working days before the position is filled so that all qualified employees will have an opportunity to apply.
We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, genetic information, or any other legally protected status.
If you would like to be considered for this position, complete the employment application below. You may email your completed application to Human Resources at firstname.lastname@example.org or fax it to 229-873-3108.